So, initially, this US-based social media giant was understandably hesitant to consider moving their entire workforce to a work-at-home model. But, as COVID-19 persisted, their options became increasingly limited. They had to choose between a remote, cloud-based support model, or none at all, when eventually confronted by strict, country-wide travel bans and lockdowns.
They also weren’t sure if the transition to work-at-home would negatively impact agent quality, retention, and performance metrics. So, Teleperformance delivered a comprehensive set of practiced and proven processes for managing and optimizing remote teams – accelerated by the flexibility and agility of a cloud-based model.
Originally hesitant to consider a work-at-home model, this client determined that their concerns were unfounded. In reality, they experienced agent performance and attendance improvements, while keeping customer data safe and secure.
This robust and effective model:
Thank you for your interest in Teleperformance's services. An interaction expert will contact you shortly. To complete the form below, please start by filling out the reason for your contact.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.