Today, an omnichannel strategy is more important than ever for delivering exceptional customer service. Delivering the right strategy requires deep understanding of what customers want.
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The Teleperformance Customer Experience Lab's (CX Lab) gathered information across 18 industries in 13 countries, allowing for a close examination of the role and impact of customer service on customers’ behaviors and perceptions.
The Teleperformance Customer Experience Lab's (CX Lab) gathered information across 18 industries in 13 countries, allowing for a close examination of the role and impact of customer service on customers’ behaviors and perceptions.
Our FREE White paper will tell you about:
✓ How willing is a customer to recommend a brand?
✓ Customer channel usage and preferences
✓ Real person versus virtual assistant
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