Harvard Business Review Analytic Services White Paper: The Pitfalls of Overlooking the Back Office
Companies who neglect to invest in back office operations risk a failure to deliver on brand promises and customer service expectations. Disappointing customers in this way erodes trust and can sabotage the bottom line. Read this exclusive research report for real-world applications and examples from independent interviews conducted by Harvard Business Review Analytic Services.
Download the White Paper
Businesses around the world have engaged in a furious battle to woo customers by transforming front-end, customer-facing operations. But the most successful organizations have also invested in digitally transforming back-end, operational delivery to better ensure a consistent experience throughout the customer journey and life cycle.
This free White Paper created by Harvard Business Review Analytic Services highlights:
Why back-office capabilities are critical for delivering on a company’s brand promise
Real-world examples from actual Teleperformance clients
Best practices for improving and optimizing back-office capabilities
Businesses around the world have engaged in a furious battle to woo customers by transforming front-end, customer-facing operations. But the most successful organizations have also invested in digitally transforming back-end, operational delivery to better ensure a consistent experience throughout the customer journey and life cycle.
This free White Paper created by Harvard Business Review Analytic Services highlights:
Why back-office capabilities are critical for delivering on a company’s brand promise
Real-world examples from actual Teleperformance clients
Best practices for improving and optimizing back-office capabilities
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