Who We Are

Who We Are

Teleperformance in Lebanon has pioneered the telemarketing industry in Lebanon by launching its operations in Beirut in April of 2000.

With an initial capacity of 50 workstations, Teleperformance in Lebanon is utilizing the latest customer contact center technology to provide its clients with a full range of services in Inbound and Outbound Telemarketing and Teleservices, Marketing Research and Outsourced Customer Relationship Management (CRM). Teleperformance also employs more than 30 FTEs specializing in visa application and biometric data collection services, including provision of information services, and back-office processing tasks.

Key clients include major banks and financial institutions, embassies and consulates, telecoms operators, and international consumer brands. The experience in the Lebanese market is expected to provide an ideal springboard for expansion into the Levant area as well as the offshoring business.

Why Lebanon?

Language is the added value for the Lebanese community. Arabic is not the only language considered as a native one. Lebanese people acquire French and English in childhood and throughout the educational years. This is in addition to other languages found abundantly in the area, such as Armenian, German, Italian, and Spanish.

Lebanon as a market is in a rising star management cycle. International companies are investing in view of the huge success witnessed in tourism and financial services, where the one and only customer feedback was "Excellent customer service."

  • High-end Technology

  • Customer Behavior Prediction

  • Big Data Analysis

  • ROI-driven Attitude

  • make each interaction simpler, faster, better, safer, more cost-effective

  • deliver proven global best practices

  • combine high-tech and high-touch with Lean Six Sigma discipline

  • drive digital transformation by leveraging technology, analytics, and process excellence

  • Teleperformance offers you a global network of talents, competencies, and assets. We can improve your customer experiences by making each interaction simpler, faster, better, safer, more cost-effective.

    Contact us today

    Teleperformance offers you a global network of talents, competencies, and assets. We can improve your customer experiences by making each interaction simpler, faster, better, safer, more cost-effective.

    Contact us today
    We are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.

    In a digital world that is full of challenging frictions, where customers aren’t robots,
    but emotional beings, how can your company achieve customer management
    success? It’s simple: you need to partner with the right organization.

    • Lean Six Sigma is Part of Our Mindset
      To improve performance, we have aligned our high-tech, high-touch approach with the Lean Six Sigma discipline. This means that all our management processes aid in avoiding redundancy and in delivering simpler, faster, better, safer, and more cost-effective interactions.
    • Diversity Matters
      Each customer is unique, and our diversity allows us to interact with them in a unique way. We truly believe that despite our differences, we are bound by a common thread: our shared humanity and empathy for customers. With the largest, highly skilled, and multicultural team, our diversity is our source of strength that enables us to generate fresh ideas and perspectives.
    • The right answer on the right channel at the right time
      The knowledge of customer behavior through analytics allows us to provide meaningful information that can be used to enhance products and services, and deliver real business results.
    • Security and data privacy are essential parts of our culture
      To protect our clients’ security, we constantly adapt to new technologies, monitor risks and threats, and comply with international regulations on data privacy.
    • Valuable relationships between companies and customers
      We make our team an extension of each one of our partners, developing every member into an interaction expert who is able to leave a positive impact for brands and make a difference.
    • Interacting to move the world
      Each interaction can open opportunities to improve, rebuild, and renew trust. That is why we work to make a difference in people’s lives every day.
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