Teleperformance - a trusted provider of Digitally Integrated Business Services.

With over 44 years of experience in connecting the world’s most successful brands with their customers, Teleperformance has become a trusted provider of Digitally Integrated Business Services.

Our Multilingual CX Hub in Greece is Changing the Way Companies Serve Customers

Teleperformance Greece, the multi-awarded leader in Omnichannel Contact Center operations, provides a growing range of innovative services, greater operational flexibility, scalability, & speed for your contact center operations. 

Our Solutions

Our solutions will help your company to improve your customer relationships and generate more business.

We deliver immediate, measurable results, based on the highest industry standards. 

Advanced omnichannel contact center solutions

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Assembling world-class teams is our expertise

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Services to support your entire business

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Deep Expertise Across All Industries

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Content Moderation and Moderation E-Commerce and Payment/Fraud Solutions Ad Monetization & Moderation Identity and Account Authentication Policy Insights

AI-Based Chatbot solutions Automatic Data Categorization & Data Labeling Artificial Intelligence Supported Translation Solution

Operational Processes based on the highest level industry standards and tools. CRM and Data Management Workflow and Task Management Knowledge Base Management

TAP | Technology, Analytics and Process Teleperformance's digital transformation consultancy service

Our Delivery Models 

Teleperformance Greece offers the most comprehensive solution set and innovative shoring options to ensure the resilience, agility, and flexibility necessary for sustaining market relevance and driving long-term success.​

Client Stories

One Supplier, One Location: Multilingual Customer Support in Greece

To unify customer experience approach and improve the satisfaction of its business and end-customers across Europe, the Multinational corporation specializing in optical, imaging, and industrial products (The Client) was looking for a partner, that would offer everything in one place. Teleperformance built a comprehensive multilingual solution in one of its hubs in Greece, delivering control and consistency in 24 countries served.  

RESULTS

Centralized approach with innovative solutions offered by Teleperformance helped the Client to increase Customers’ Satisfaction and Issue Resolution as well as reduce the number of engineers’ on-site visits, to all countries supported through a more question-based call entry approach in 18 languages. 

%

NPS increase in voice channel

Award-winning partnership: Partnering to create an Intelligent and Efficient B2B sales operation

  • Processes and management methodology for customized sales
  • Best-in-class tools to support contextualized sales
  • Strategic solutions to better understand customer needs
  • Highly skilled sales representatives with customer relationship experience
%

more orders placed per hour and per representative

%

increase in order rate

Additional Insights and Webinars

Year




Trust & Safety: E-commerce platform: Fraud prevention, risk mitigation

Case Study

Our Awards

Teleperformance Greece has been awarded multiple times
since the start of it's multilingual operations
.

The Best Use of Business Intelligence

Outsourcing Partnership with MasterCard & Most effective Learning & Development

Most Effective Improvement Program

‘Best Place to Work’ in Greece for the fourth time

We are trusted with billions of unique interactions worldwide.

Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.

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